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Customer Relations Email Marketing Marketing

Timing Your Email Campaign

Reaching customers at the right time of the day can be the difference between getting your emails clicked and having them ignored. The only way to determining the optimal time to send to your customers is to test your campaigns.

Email Campaign Elements Routinely Tested to Optimize Performance According to research from MarketingSherpa, if just 47% of marketers test when to send an email to their in-house lists, that means over half of all email campaigns are not considering if their emails might be opened, links clicked or better conversion rate by changing the time or day of the week it is sent.

Many companies use the commonly accepted time of 11 am Eastern Standard Time to send emails.  This is probably not ideal if you’re trying to generate leads, simply because many other email campaigns are also targeting this timeslot, cluttering the inboxes of the targeted recipients. The only way to know when is the best time of day to send your emails is to do some testing of your own.

Since every target audience is unique, optimizing your email strategy depends on the understanding the behaviors of your specific audience.  In your testing, consider trying out times you wouldn’t think are optimal for emails.  Record the data that you gain to build a record of your results. While finding the best time to send your email is an important part of delivering a successful email campaign, you will also want to test subject line, message, images, and layouts to maximize your results.  When you find a time that increases email open rate, link click through, or conversions, make sure to still occasionally test the timing.  Your email list changes over time so it is important to keep searching for the optimal time to reach your customers.
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Customer Relations Marketing Social Media

Playing the Ratings and Review Game

So you’re a small business owner and you know you have a great product or service, but when you look at sites that review your work, you notice that you don’t have many ratings.

Since businesses need to participate in the ratings and review game you need to find ways to get your customers involved in creating authentic reviews.

Let’s say you’re a small coffee shop that hosts a wireless hotspot.  One innovative way to get customers to review your shop is when the customers log in to the hotspot, they go to your home page which has information about menu items and happenings at the shop.  The home page should also have a prominent image that invites the customer (and links them to a site) to write a review. By focusing on a specific review site like Yelp, you should see an increase in ratings.  This will in turn boost your rankings on the site, gaining you more visibility!

For other types of stores or restaurants, maybe you want to create a small business card (or mini menu/event list) especially tailored for reminding people to go to a specific website and leave a comment.

What are you doing to keep reviews top of mind for your customers?

-Patrick